Job Summary
As an IT Help Desk Technician, your role is pivotal in ensuring the efficiency of our IT systems. You will provide front-line technical support, assist users in resolving IT-related issues, and collaborate with our IT team to uphold our IT standards.
Key Responsibilities
- Create and manage tickets in the ticketing system.
- Assist with hardware and software inventory management.
- Serve as the first contact with end-users who need technical assistance via the phone or email
- Receive, respond to, and resolve IT support requests through various channels, maintaining a high level of professionalism.
- Perform troubleshooting using different diagnostic techniques.
- Offer guidance and support to end-users regarding software applications and system functionality.
- Facilitate user account setup, including email and access permissions.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Perform regular maintenance and updates for workstations and laptops.
Qualifications
- Bachelor's degree in a relevant field is a plus.
- A+ or other IT certification is a plus.
- Proven experience in a help desk or technical support position.
- Proficiency in Windows and Mac operating systems.
- Knowledge of Microsoft Office 365, and common software applications.
- Familiarity with basic networking, hardware, and software troubleshooting.
- The ability to work both independently and within a team.
- Strong problem-solving capabilities and critical thinking.