About the role 

This role is responsible to oversee the soft Services in the commercial Buildings by managing the daily operations of cleaning services ensuring the highest standards of cleanliness, recycling activities, maintenance of landscaping and indoor plants and keeping the furniture, and interiors of wall/floor/ceiling in good condition. 

Accountabilities

Operational

·       Develop and implement cleaning standards and procedures across all commercial properties, reviewing opportunities for improved productivity and greater efficiencies.

·       Manage a team of cleaning supervisors, including hiring, training, scheduling, and performance management to ensure impeccable cleanliness and all areas of the properties are maintained to the highest standards.

·       Focus on strategic planning and implementation of best practice initiatives and innovation ensuring Qatar Airways remains at the forefront of cleaning and operational practices in Commercial Buildings.

·       Stay updated on industry trends and best practices in commercial cleanliness adhering to Qatar Airways and local environmental policies.

·       Maintain accurate documentation, including time and attendance records, hygiene inspection reports, cleaning checklists, AMC reports for façade cleaning, prepares reports and composes correspondence relative to the work.

·       Review findings on the reports, propose corrective measures in compliance with health rules and safety standards.

·       Review the schedule and conduct regular hygiene and quality inspections to ensure offices and other business support areas are in good condition as per QR standards.

·       Manage the daily operations of recycling activities and coordinate with QR Environmental Affairs for improvements.

·       Manage the regular maintenance of indoor plants and landscaping in all the commercial buildings

·       Develop rules and regulations and maintain records to ensure waste management schemes are implemented effectively and legal requirements are upheld.

·       Direct special assignments concerned with occupational health hazards, including health emergencies and special investigations as and when required.

·       Conduct regular Performance Evaluation of Service providers and meet with them for improvements on non-compliance issues. Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans.

·       Actively participate in contract preparation and renewal process for all Cleaning / Recycling / Indoor Plants / Landscaping related contracts, including, but not limited to, preparation of scope of work, tender documents, sending out purchase enquiry, raising RFQ/RFT, complete technical issuance, set up of technical evaluation criteria, review existing contracts etc.

·       Regularly re-visit the ongoing process and make changes wherever deemed necessary to ensure highest quality of service is rendered.

·       Perform other department duties related to his / her position as directed by the Head of Department.

Additional Accountabilities

·       Ensure effective staff and performance management so that all staff meet operational performance and behavioral expectations and, in a manner, and style which maintains and promotes high staff morale and personal development.

Management & Leadership

§  Establish the department or teams’ objectives and priorities to align with and support business objectives.

§  Regularly evaluate the department or teams’ objectives, plans, procedures and practices, and makes appropriate changes if needed.

§  Oversee and supervise employees.  Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.

§  Train and develop other employees, to ensure succession planning is in place.

§  Ensure that the team is motivated and committed to the corporate and departmental vision, mission and values

§  Emphasize on team players value and potential thus building an environment of trust and cooperation within the department whilst managing cultural diversity

§  To be committed and contribute to the National talent development, by coaching the national developees, preparing them for a career with boundless potential. Leading to the program’s continued growth and success. 

Be part of an extraordinary story  

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. 

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

About you 

Qualifications:

Essential

§  Relevant college or university qualification to minimum bachelor’s level, with minimum seven years of job- related experience.

§  Prior experience in a similar role as a Soft Services Manager or Housekeeping Specialist or Housekeeping Manager in a commercial or hospitality business.

§  Minimum of 5 years of Gulf experience in similar position with Corporate Housing / Industrial Organization is essential. 

Job Specific Skills:

Essential

§  Demonstrated ability to lead and manage a team effectively.

§  In-depth knowledge of cleaning procedures, equipment, and products used in the industry.

§  Strong organizational skills with keen attention to detail.

§  Excellent communication skills to effectively interact with staff at all levels as well as residents.

§  Able to work independently with minimal supervision while maintaining high productivity levels.

§  Knowledge of OSHA and safety standards within housekeeping division.

§  Familiarity with health and safety regulations related to housekeeping operations in residential properties.

§  Flexibility to work weekends or evenings as needed.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.