To manage the collection of payments from clients efficiently, ensuring minimal overdue accounts and maintaining healthy cash flow for the company. The role involves communicating with clients, tracking payment schedules, and taking appropriate actions to recover outstanding dues.
Payment Collection:
- Follow up with clients regarding overdue payments through calls, emails, and visits if necessary.
- Ensure timely collection of installment payments, maintenance charges, and any other dues related to real estate transactions.
- Keep a record of all communications with clients regarding outstanding payments.
Client Interaction:
- Address client queries and concerns related to payment schedules, due amounts, and late fees.
- Provide clients with clear information on payment options and negotiate payment plans if necessary.
- Maintain a professional and positive relationship with clients to facilitate smooth payment collection.
Documentation and Reporting:
- Maintain accurate and up-to-date records of all collections, including receipts, payment schedules, and correspondence with clients.
- Prepare daily, weekly, and monthly collection reports for review by senior management.
- Assist in the preparation of legal documents for cases of non-payment, if required.
Coordination with Internal Teams:
- Work closely with the Accounts and Sales teams to ensure accurate billing and reconciliation of client accounts.
- Coordinate with the legal department for initiating legal proceedings in case of default.
Recovery Process:
- Identify and escalate problematic accounts to the Collection Manager for further action.
- Implement recovery strategies, including legal action, for severely overdue accounts.
- Liaise with collection agencies if needed for external recovery efforts.
Compliance:
- Ensure all collection activities comply with relevant legal and regulatory requirements.
- Adhere to the company’s policies and procedures regarding payment collection and client interaction.
Requirements
Requirements
Qualifications and Skills:
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- Proven experience in collections, preferably in the real estate industry.
- Strong communication and negotiation skills.
- Proficiency in using financial software and CRM systems.
- Ability to handle sensitive and confidential information with integrity.
- Problem-solving skills and ability to work under pressure.
- Strong in Microsoft Office (Word, Excel ...)
Experience:
- 2-4 years of experience in a similar role, preferably within the real estate sector.
- Experience in dealing with clients and managing overdue accounts.