We are pleased to announce an incredibly exciting opportunity to join our Qatar Aviation Services Operations team in Manila as Load Control Officer.

Job Purpose

Ensure effective and efficient deploying of either a licensed load controller to meet the requirement of Weight and Balance functions; preparation of Documents and GD and the maintenance of flight files for all QAS Airline Customers, thereby maintaining and delivering the targets set in Service Level Agreement between QAS and QAS Airline Customers.

Ensure load control staffs are either preparing or co-ordinating in the safe and timely preparation of load sheet of all aircrafts according to the guidelines provided by the Customer Airline. Monitor, coach and guide all reporting staff in ensuring excellent service delivery to all Customer Airlines. Ensure all reporting staff is aware of all SOP’s and carry them out at all times.

Accountabilities

• Update and discuss all operational issues pertaining to Load Control with the Load Control officer at Doha on duty to ensure smooth and effective operation. Report any incident(s) and/or accident(s) involving QAS resources to the Load Control officer at Doha on shift, and management as instructed).
• Create awareness amongst staff members about the company’s policy with regard to the safety and security measures through Daily Briefings / De-briefings. Ensure staff members are strictly complying with the safety and security procedures at all times.
• React promptly, and efficiently, to power / DCS / CUTE / network / disruptions ensuring continuous safe and timely, service delivery.
• Perform safety and security spot check on QAS resources – manpower, equipment and facilities as well as facilities, which are utilized by QAS for daily operations.
• Enter reports of injuries to staff personnel, if any, as e-report.
• Investigate, conclude and document incident(s) and/or accident(s) involving QAS resources as well as instance(s) of service lapse due to QAS, and detailed information if load control process had been impacted by other stakeholders
• Distribute the Standards and Procedure Bulletins/Internal Memorandum’s / Safety Flashes to GS staff through the Read and Sign files.
• Highlight discrepancies/non-compliances of SOP/Service lapses if any, with corrective action and recommendation of preventive measures.
• Submit a Preliminary investigation report for each incident/accident/service lapse pertaining to the shift.
• Submit a shift performance report at the end of the shift profiling the operations to higher management as instructed
• Supervise an overall safe on-time performance of all Customer Airline flights and plan resources for next 12 hours to have an effective and safe operation.
• Respond and Coordinate QAS resources, in coordination with QAS Officers, to support activities relating to an airline / airport emergency situation.
• Plan, deploy and monitor the allocation of Load controllers for every aircraft requiring Weight and Balance functions.
• Produce a fair and efficient roster for all reporting staff on a monthly basis.
• Monitor license renewal revalidation processes and ensure manual load sheet recency is maintained and recorded as required to maintain the validity of the issued licenses.
• Monitor and make decision regarding any change in staff roster/Leave plan to meet operational demands
• Minimise operational discrepancies during the shift through proper planning, organizing and monitoring of resources, manpower and activities pertaining to Load Control.
• Reduce operational costs by curtailing overtime hours through cross-utilizing available resources from different areas
• Perform other department duties related to his/her position as directed by the Load Control Manager

Qualifications

• Vocational/Diploma or Associate Degree or equivalent 
• Experienced - minimum 4 years of job-related experience required
• Experience pertaining to Ground Services functionalities of which last 3 years should be at Supervisory level.
• Experience working in an Airline / Ground Handling Company pertaining to Airport operations in relation to Baggage / Ramp Operations.
• Experience dealing with Customer Airlines & Authorities including Emergency response.
• Ability/Experience to manipulate situations with available resources, constrained Airport facilities, disruption and delay handling; dependent upon the flight operational profiles.
• Experience liaising with internal and external customers in order to ensure proper resources and facilities available to meet the operational needs.
• Excellent written and spoken English
• Fully conversant with all office applications on the PC
• Proficiency in Ramp handling Procedures with practical knowledge of Airport communications system / DCS.
• Excellent Communication Interpersonal skills with ability to interact staff and representatives of external entities with multi-cultural ethnic backgrounds.
• Interacts with Customer Airline and Airport authorities to establish good rapport to achieve better results.