Travel Executive

قطر
  • Assist the ticketing supervisor/Team Leader/Manager in handling ticketing and reservation requests from customers, travel agents or internal staff.
  • Process flight booking, hotel reservations, car rentals and other travel-related services using computerized reservation systems.
  • Provide accurate and up-to-date information on flight schedules, fares, availability and travel restrictions to customers.
  • Verify and confirm ticketing details, including passenger information, travel dates, flight preferences and special requests.
  • Issue electronic tickets, e-vouchers and travel itineraries in compliance with airline and company policies.
  • Collect payment for ticketing and travel services and process transactions accurately, ensuring financial records are maintained.
  • Assists customers with changes, cancellation or rebooking requests, adhering to airline and company policies and procedures.
  • Coordinate with airlines, hotels, car rental agencies and other travel service providers to ensure smooth travel arrangements for customers.
  • Handle customer inquiries, complaints and resolution effectively and provide prompt and professional customer service.
  • Stay updated on airline policies, fare rules and industry regulations to provide accurate information and advice to customers.
  • Assist in managing inventory and maintaining accurate records of ticket stock, invoices, and financial transactions.
  • Collaborate with the ticketing team to streamline processes, improve productivity and enhance customer satisfaction.
  • Adhere to company policies, industry standards, and legal requirements to ensure compliance and customer safety.
  • Maintain confidentiality of customer information and handle sensitive data with discretion and professionalism.
  • Assist in generating reports, analysing data and providing insights on ticketing trends, sales performance. and customer preferences.
  • Keep abreast of emerging technologies, trends and industry developments to enhance ticketing services and improve efficiency.
  • Perform other department duties related to his/her position as directed by the head of the department.


Skills

  • Bachelor’s degree in Tourism, Hospitality, Business, or a related field (preferred).
  • Minimum of 3 years of experience in the travel industry.
  • Proficient in Amadeus or similar Global Distribution Systems (GDS).
  • Strong customer service and communication skills.
  • Excellent organizational and multitasking abilities.
  • Knowledge of travel regulations, policies, and best practices.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office Suite and other travel-related software.
تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt