Guest Services Agent

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place—luxury hotels right for their time and place.

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Greet, check-in, and escort guests promptly to their rooms
  • Address special guest preferences recorded in guest history profiles
  • Handle cash drawer properly as outlined in the MODOH Controller’s Policy
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  • Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
  • Communicate clearly with the Night Duty Manager and Accounting Department
  • Establish a good working knowledge of the Hotel outlets and products

Requirements

  • Friendly, enthusiastic, passionate, Sociable
  • Engaging, Genuine, Organised
  • Minimum of 1 year of Front Office experience
  • Minimum 2 years of experience working in a 5-star hotel environment
  • Previous experience working in the Middle East Region is an advantage
  • Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex
تاريخ النشر: ٢٢ سبتمبر ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ٢٢ سبتمبر ٢٠٢٤
الناشر: LinkedIn