Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place—luxury hotels right for their time and place.
Mandarin Oriental, Doha
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.
Main Responsibilities
- Greet, check-in, and escort guests promptly to their rooms
- Address special guest preferences recorded in guest history profiles
- Handle cash drawer properly as outlined in the MODOH Controller’s Policy
- Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
- Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
- Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
- Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
- Communicate clearly with the Night Duty Manager and Accounting Department
- Establish a good working knowledge of the Hotel outlets and products
Requirements
- Friendly, enthusiastic, passionate, Sociable
- Engaging, Genuine, Organised
- Minimum of 1 year of Front Office experience
- Minimum 2 years of experience working in a 5-star hotel environment
- Previous experience working in the Middle East Region is an advantage
- Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex