we are excited to extend a job opportunity to you for the position of Head of Policies and Quality Planning. Please find the job description outlining the responsibilities and qualifications for the role below.
Reports To: Head of Policies and Quality Planning
Location: Qatar
Duration: Full-time
Job Purpose: The Specialist, IT Performance & Continuous Improvement, is responsible for enhancing IT processes to align with strategic objectives. This role focuses on performance measurement, process optimization, and boosting operational efficiency across IT functions. Key tasks include monitoring KPIs, analyzing data, and collaborating with IT section heads to drive improvements and best practices.
Key Responsibilities:
- Performance Measurement & Monitoring:
- Develop and implement frameworks to track IT process and service effectiveness.
- Monitor performance metrics, analyze trends, and identify improvement areas.
- Ensure performance goals align with IT and organizational objectives.
- Continuous Improvement Initiatives:
- Lead efforts to improve operational efficiency, service delivery, and process quality.
- Identify optimization opportunities through data analysis and stakeholder feedback.
- Drive process improvement initiatives with IT teams and relevant departments.
- Performance Reporting:
- Create and maintain performance reports, providing insights to the Head of Policies and Quality Planning and the IT Governance Committee.
- Ensure data accuracy and timeliness, supporting strategic decisions.
- Offer recommendations for improvements based on performance data.
- Stakeholder Engagement & Collaboration:
- Engage with IT section heads to understand challenges and inefficiencies.
- Facilitate collaboration to implement continuous improvement initiatives.
- Guide IT staff in adopting performance improvement methodologies.
- Training and Awareness:
- Develop and deliver training on improvement methodologies, tools, and techniques.
- Promote a culture of continuous improvement and ensure staff understand performance metrics.
Key Performance Indicators (KPIs):
- Performance Measurement & Reporting: Number and accuracy of reports delivered.
- Continuous Improvement Projects: Number and success rate of implemented initiatives.
- Process Optimization: Number of optimized processes and reduction in inefficiencies.
- Stakeholder Engagement: Frequency and satisfaction level of collaboration efforts.
- Training and Knowledge Sharing: Number of training sessions and percentage of trained staff.
Key Relationships:
- Internal: Head of Policies and Quality Planning, IT Governance Committee, IT Section Heads, IT staff.
- External: Consultants and industry experts for benchmarking, partners for improvement methodologies.
Skills
Qualifications and Experience:
- Education: Bachelor’s in Information Systems, Computer Science, Business Administration, or related field. Professional certifications (e.g., Lean Six Sigma, ITIL) are desirable.
- Experience: 3-5 years in IT performance management or process optimization, with a proven track record of implementing improvement projects and using performance management tools. Knowledge of ITIL, Lean, or Six Sigma is required. Proficiency in Arabic is necessary.
Skills and Competencies:
- Technical Skills: Expertise in performance measurement tools and continuous improvement methodologies. Proficiency in data analysis and reporting tools.
- Analytical Skills: Ability to identify performance gaps and translate data into actionable recommendations.
- Communication and Collaboration: Strong communication skills in Arabic and English; ability to engage with diverse stakeholders.
- Project Management: Experience managing multiple initiatives and prioritizing projects effectively.
If you are interested and would like to proceed, kindly share your CV in Word format along with the following details:
- Name
- Nationality
- Total Experience
- Relevant Experience
- Current Location
- Visa Status
- Current Salary
- Expected Salary
- Notice Period
About Proztec:
Proz Technologies (PROZTEC) is a leading ICT firm with over 300 employees based in Doha, Qatar (A Tax-Free Country). We are excited about the possibility of welcoming you to our team!
Please share your resume at your earliest convenience.