Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
Job Purpose:
We are seeking a diligent and experienced Guest Relations Agent to join our team at The Ned Doha. As a Guest Relations Agent at The Ned Doha, you will be the primary point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. Your role will involve managing guest inquiries, coordinating with various departments, and enhancing the overall guest experience.
Key Responsibilities:
- Greet and welcome guests upon arrival, providing a warm and friendly first impression.
- Assist with check-ins and check-outs, ensuring a smooth and efficient process.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with other departments to fulfill guest needs and preferences.
- Provide information about hotel services, amenities, and local attractions.
- Maintain up-to-date knowledge of the hotel's offerings and special promotions.
- Assist with special requests and arrangements, such as transportation and restaurant reservations.
- Monitor guest feedback and work proactively to resolve any issues.
- Ensure the front desk area is clean, organized, and well-presented.
- Uphold The Ned Doha’s standards of excellence and hospitality at all times.
Qualifications:
- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and front office systems.
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Fluency in English; knowledge of additional languages is an asset.
- A positive attitude and a commitment to providing outstanding guest service.
What’s In It for you?
- One of the most iconic places to be and work.
- Amazing learning and development program
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Apply today and join us as a Guest Relations Agent
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed