Job Summary:

The job holder shall be responsible to provide technical support regarding a spectrum of software, optimize software application performance, install updates, and perform debugging procedures.

Key Roles and Responsibilities:

1. Identify and evaluate Technology Solutions by using technology to improve business performance and strategy.

2. Perform analyses on software application functionality and suggesting improvements.

3. Ensure effective front end and back end functionality of applications.

4. Document processes and monitor application performance metrics.

5. Install, maintain, and troubleshoot software carried out in business operations.

6. Provide software solutions, and work together in group to craft a pitch to present the idea to the company’s decision makers.

7. Troubleshoot the root cause of an application malfunction, and to escalate any severe issue to their Team lead.

8. Participate in formulating a plan to address the issue and dictate the plan to their team of Application Support.

9. Onboard New Users to ensure the new users of an application have a smooth onboarding process either internal or external users.

10. Identify Potential Issues by foresight and address these potential issues before they become issues.

11. Work with Cross-Functional Teams by working with the support team on a daily basis to contribute to overall IT needs and strategy.

12. Perform other duties as requested to meet the ongoing organizational needs.

Essential Education:

Bachelor’s degrees in computer sciences with Experience as per HR Law

OR

Bachelor's degree with "IT related field experience and in-depth experience in providing Application

Support"

Essential Certifications:

CISSP, ITIL, CNCT, CCNA, CompTIA A+ or relevant certification in field

Essential Experience:

Based on the education and experience, the grade would vary in line with the HR law. however