A counter supervisor oversees the activities of employees who work at a customer service counter. They are responsible for ensuring customer satisfaction, managing inventory, and supervising staff. Strong communication and leadership skills are essential for this position.
Skills
- Supervise the daily operations of the counter and ensure that all tasks are completed efficiently and effectively
- Manage and supervise a team of counter staff members
- Train new staff members and ensure that they are knowledgeable about company policies and procedures
- Resolve customer complaints and address any issues that arise in a timely and professional manner
- Monitor inventory levels and place orders for supplies as needed
- Ensure that the counter is kept clean and organized at all times
- Create staff schedules and ensure that all shifts are covered
- Conduct performance evaluations and provide feedback and coaching to staff members as needed