KRA 1: Customer - Back office –Focused on internal service delivery and need to co-ordinate with External Banks / Customers

KRA 2: Internal Process - Focuses on process accuracy, integrity, efficiency & Process Improvements

KRA 3: Learning and Development: Employee to identify training and development needs apart from what is recommended by line manager. Maintain effective work relationships with other individuals/teams within the Bank.

Support officer on all the activities.

KRA 4: Financial: Recommends or influences expenditure but has not direct expenditure authority. Primary responsibility is to control cost and prevent wastage

Skills

• Perform payment related activities like Approving payments, Customer credits and managing high value payments
• Perform the Reconciliation to check all the swift payments reached to Core banking system
• Approve Standing Orders as per request received from branches.
• If any of the expected funds are not received on time, call the counter party / local bank to get the funds on time
• Inform the dealers on time about the high value payments processing 
• Approve all the internal entries allocated in CBTPS/SWIFT
• Follow up with dealers for all the notified payments if in case approval not received on time
• Review the SOPs and provide updates to the team as and when required
• Ensure all payments received are processed within cut-off time and identify areas/process improvement, document them and submit to line manager. Perform UAT on process/system changes, or as required by internal policy
• Reconcile all related suspense/GL accounts in the required frequency and ensure that all receivables and payables are accounted for in the reconciliation statement. Prepare monthly proof sheets
• Perform QCB reports on time and submit for validation
• Ensure to support across FTU sub processes as in when required
• Be updated on changes to policies and regulation on payments
• If any errors happened, need to analyze the route and ensure the doesn’t happen again

Education

• Bachelor degree or equivalent