OBJECTIVE/ PURPOSE OF THE JOB:
This position is individually involved in achieving short term objectives and goals of the brand. The role is responsible to meet and exceed sales targets set in the monthly/ Quarterly and yearly forecasts, to direct all efforts to maximizing the profitably of all revenue streams, and to develop a network of contacts of potential customers as well as to deliver high end customer experience.
KEY RESPONSIBILITIES
- Act as a Brand Ambassador in delivering an excellent experience for our customers.
- Negotiates the terms of an agreement and closes sales as per Technogym standards.
- Records sales and order information into customer sales order system, Salesforce.
- Maintain good product knowledge
- Maintains and develops current CRM database and accounts
- Provides professional customer experience to clients, aide & advice the right products, ensure seamless organization of after sales service
- Establishes and maintains customer relationships in order to grow profitable sales.
- Ensures the store standards (merchandising, service, displays) are in place prior to the trading hours.
- Introduces and demonstrates new products to the customers.
- Delivers the right solutions for the client usage such as product selection and layout and design of the client premises.
- Handling customer complaints, seeking assistance, ensuring issues are resolved to the satisfaction of the customer and the company.
- Constantly promote a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude)
- Reports on customer feedback to the management.
- Adheres to professional business etiquette and meets professional responsibilities
- Implementation of marketing activities at store level to increase visibility etc.
- Liaises with the technical team and shared services to ensure a seamless experience to the customers.
- Exceed all behavioral requirements adhering to the dress code and appearance guidelines
- Attends all brand related sales training programs
- Represents Technogym, and exemplify that in all interactions with all stakeholders.
- Conducts market research to identify sales opportunities and define potential customer needs
- Analyses sales trends and customer credit history in coordination with Accounts to devise recommendations on customer limits
- Reviews historical client data, market reports, customer feedback forms to create new business pipelines