Senior Associate, Chargeback

ََََ - Qatar - Qatar
ََََ

Job Summary

The primary responsibility of this jobholder is to ensure seamless day-to-day operations in line with scheme manuals, approved SOP and SLA.

Key Accountabilities

•   Accountable for all aspects of credit card, debit card, pay card Chargeback cases are processed on daily bases.

•   Follow up on Chargeback raised task, to check the incoming received. 

•   Prepare financial voucher to credit/debit customer/suspense account in line with the association guidelines.

•   Closure of all activities assigned on the same day.

•   Ensure scheme chargeback process manuals are read timely.

•   Share best practises & scheme rules knowledge with the peers.

•   Handling all activities assigned by the line manager and department head.

•   Ensure all complaints are escalated to line management and resolution is provided.

•   Complies with company policies, procedures and standard of ethic, integrity and scheme regulations.

•   Excellent problem solving and Inter personal skills.

Skills

Competencies

  • Communication
  • Interpersonal Skills
  • Listening Skills
  • Teamwork

Skills

  • Ability to interact with internal and external stakeholders
  • Ability to work under pressure
  • Accuracy and attention to detail
  • Arabic speaking preferred

Education

  • Bachelor degree or equivalent


Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt