OBJECTIVE/ PURPOSE OF THE JOB:

This position is individually involved in achieving short term objectives and goals of the brand. The role is responsible to meet and exceed sales targets set in the monthly/ Quarterly and yearly forecasts, to direct all efforts to maximizing the profitably of all revenue streams, and to develop a network of contacts of potential customers as well as to deliver high end customer experience.

KEY RESPONSIBILITIES

• Act as a Brand Ambassador in delivering an excellent experience for our customers.


• Negotiates the terms of an agreement and closes sales as per Technogym standards.


• Records sales and order information into customer sales order system, Salesforce.


• Maintain good product knowledge


• Maintains and develops current CRM database and accounts


• Provides professional customer experience to clients, aide & advice the right products, ensure seamless organization of after sales service


• Establishes and maintains customer relationships in order to grow profitable sales.


• Ensures the store standards (merchandising, service, displays) are in place prior to the trading hours.


• Introduces and demonstrates new products to the customers.


• Delivers the right solutions for the client usage such as product selection and layout and design of the client premises.


• Handling customer complaints, seeking assistance, ensuring issues are resolved to the satisfaction of the customer and the company.


• Constantly promote a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude)


• Reports on customer feedback to the management.


• Adheres to professional business etiquette and meets professional responsibilities


• Implementation of marketing activities at store level to increase visibility etc.


• Liaises with the technical team and shared services to ensure a seamless experience to the customers.


• Exceed all behavioral requirements adhering to the dress code and appearance guidelines


• Attends all brand related sales training programs


• Represents Technogym, and exemplify that in all interactions with all stakeholders.


• Conducts market research to identify sales opportunities and define potential customer needs


• Analyses sales trends and customer credit history in coordination with Accounts to devise recommendations on customer limits


• Reviews historical client data, market reports, customer feedback forms to create new business pipelines

Skills

JOB REQUIREMENT

• Bachelor Degree


• Minimum experience: 3 years of experience in Sales B2C- Retail


• Fluent in English


• Selling attitude with an emphasis on developing business


• Ability to leverage networks by cultivating key relationships as well as knowledge of local marketing and media


• Ability to acquire some expertise in Store operation applications (Sales Force, SAP)


• Passion for design, luxury goods, fashion, made in Italy, art, sports and healthy lifestyle


• Passion for fitness and wellness (high standing/no smoking)


• Entrepreneurial approach


• Ability to create and cultivate a network


• Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile


• Preferred Industry in Luxury Furniture, Watches, and Cars