Client Advisor

ََََ - قطر - Doha Qatar
ََََ

OBJECTIVE/ PURPOSE OF THE JOB:


This position is individually involved in achieving short term objectives and goals of the brand. The role is responsible to meet and exceed sales targets set in the monthly/ Quarterly and yearly forecasts, to direct all efforts to maximizing the profitably of all revenue streams, and to develop a network of contacts of potential customers as well as to deliver high end customer experience.


KEY RESPONSIBILITIES



  • Act as a Brand Ambassador in delivering an excellent experience for our customers.

  • Negotiates the terms of an agreement and closes sales as per Technogym standards.

  • Records sales and order information into customer sales order system, Salesforce.

  • Maintain good product knowledge

  • Maintains and develops current CRM database and accounts

  • Provides professional customer experience to clients, aide & advice the right products, ensure seamless organization of after sales service

  • Establishes and maintains customer relationships in order to grow profitable sales.

  • Ensures the store standards (merchandising, service, displays) are in place prior to the trading hours.

  • Introduces and demonstrates new products to the customers.

  • Delivers the right solutions for the client usage such as product selection and layout and design of the client premises.

  • Handling customer complaints, seeking assistance, ensuring issues are resolved to the satisfaction of the customer and the company.

  • Constantly promote a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude)

  • Reports on customer feedback to the management.

  • Adheres to professional business etiquette and meets professional responsibilities

  • Implementation of marketing activities at store level to increase visibility etc.

  • Liaises with the technical team and shared services to ensure a seamless experience to the customers.

  • Exceed all behavioral requirements adhering to the dress code and appearance guidelines

  • Attends all brand related sales training programs

  • Represents Technogym, and exemplify that in all interactions with all stakeholders.

  • Conducts market research to identify sales opportunities and define potential customer needs

  • Analyses sales trends and customer credit history in coordination with Accounts to devise recommendations on customer limits

  • Reviews historical client data, market reports, customer feedback forms to create new business pipelines

Skills

JOB REQUIREMENT



  • Bachelor Degree

  • Minimum experience: 3 years of experience in Sales B2C- Retail

  • Fluent in English

  • Selling attitude with an emphasis on developing business

  • Ability to leverage networks by cultivating key relationships as well as knowledge of local marketing and media

  • Ability to acquire some expertise in Store operation applications (Sales Force, SAP)

  • Passion for design, luxury goods, fashion, made in Italy, art, sports and healthy lifestyle

  • Passion for fitness and wellness (high standing/no smoking)

  • Entrepreneurial approach

  • Ability to create and cultivate a network

  • Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile

  • Preferred Industry in Luxury Furniture, Watches, and Cars

تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt