Key job responsibilities to include:

-   Attend to all tenant requests personally or through the phone

-   Build sustainable relationships and trust with customer through open and engaged communication model

-   Well presented in terms of manners, dress, turnout and client attitude. 

-   Identify and assess client needs holistically at point of contact & deliver delightful experiences

-   Collect customer feedback on the quality of services 

-   Inputing all tenant requests into Propco for proper action by concerned department.

-   Generate leasing leads at point of contact based on assessment of client needs. 

-   Provide accurate, valid and complete information by using the right tools & process

-   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

-   Follow communication procedures, guidelines and policies

-   Tracking customer experiences across online and offline channels.

-   Collaborating with other Alternative Assets departments to enhance customer services and brand awareness.

-   Aligning customer experience strategies with marketing initiatives. as well as informing customers about new offers.

-   Documenting processes and logging technical issues, as well as customer compliments and complaints

-   Identifying customer needs and taking proactive steps to maintain positive experiences.

-   Thinking of ways to show appreciation for loyal clients and improving overall brand experience

Key Accountabilities

-   Passion for Delivering Best In Class Service Experiences 

-   Drive for results

-   Action Orientated 

-   Customer Service Orientation

-   Team player

-   Attention to Detail.

-   Quick learner

-   Problem solver 

-   Ability to multi-task, prioritize, and manage time effectively

Skills

Required Qualifications:

-   Bachelor degree 

Required Experience:

-   Expert level written and verbal communication skills.

-   Proficient in Microsoft office suite (Word, Excel and PowerPoint)

-   Fluent in English, Arabic is a plus 

-   Proven customer support experience or experience as a Client Service Representative

-   Strong client contact handling skills and good listening skills

-   Customer orientation and ability to adapt/respond to different types of characters

-   Excellent communication and presentation skills