Business Unit: QNB - Qatar

Division: Retail Banking

Department: Retail Banking

Country: Qatar

Closing Date: 29-Jan-2025

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary::

The incumbent will be primarily responsible for coordinating administrative support services to the Centralized Distribution Administration to ensure continual existence and operations of controls at branches.

Responsible for Retail as well as SME / Corporate, ITM and Card Centre in managing the staff movements and ensuring there is no staff shortage or impact in daily day-to-day business.

Monitoring the branches staff movements and accurately handling the change assignments as required according to the business needs

Essential Duties & Responsibilities by Dimensions::

• Shareholder & Financial:
• Assist Manager, Branch Administration in developing and implementing strategies and plans to achieve targets.
• Handling staff transfer orders – Retail, SME, ITM, Card Centre
• Handling HC requests such as EOM, staff assignment changes etc.
• Handling Staff Assignment Changes
• Assigning staff users in CVM System – Customer Visit management. Assigning branch staff users in CVM, updating branch calendars
• Attendance Report , monitoring the Staff Attendance , Annual leaves, Over Time , preparing all forms for the Retail Branches (domestic, corporate / SME & Card Centre)
• Preparing Best Tellers Report , waiting time to choose the best Teller with best Service
• Assigning Pool staff Team schedule - assigning pool staff in branches working on weekends to cover the staff shortage
• Reviewing new candidate CV’s, contacting Candidates for interview.
• Assign Proper Branches for New Joiners
• Handling staff Resignations
• Handling Staff Shortages coverage and staff movements are handled in timely manner
• Updating staff movements and records in banks database.
• Prepare staff nominations and attendees, coordinating with L&D for Branches trainings
• Conducting regular Branches Visits as part of staff coaching awareness
• To be able to hire Qatari fresh graduates and have a career progression in the section
• Implements KPI’s and best practices for Associate Branch Administration
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• B. Customer (Internal & External):
• Assist Manager, Branch Administration in monitoring staff numbers and competence levels within the Branch network to ensure all branches are sufficiently resourced.
• Liaise with HR training Department & other business departments to ensure that branch staff are getting required training to enable them to perform better
• Liaise with Group IT to obtain reports required to facilitate the checks to be conducted at individual branches.
• Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group’s goals/ objectives.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• Work closely with Manager, Branch Administration to establish program priorities and plans.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Assemble and analyze fairly complex information or data regarding the Branch Network Development Administration function and describe results in written reports.
• Oversee administrative procedures and processes for the department.
• Examine work flow and revise processes as necessary to improve efficiency.
• Compile and present relevant MIS on periodic basis for the Manager, Branch Administration for eventual presentation to the Group’s executive management.
• Share responsibility for ensuring timely, accurate, and appropriate communication of information regarding branches.
• Assist in the preparation of the annual business plan for new branches and the analysis of all performance data as a means of measuring improvements.
• Coordinate all Retail branch projects, acting as the first point of contact for any project related issues.
  
  

Education/Experience Requirements::

• Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• No years of experience required
  
  

Note: you will be required to attach the following:

• Resume / CV
• Qatari ID
• Passport Copy
• Educational Certificates - Degree
• Birth Certificate
  
  

This job has been sourced from an external job board.

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