lxbfYeaa - قطر - الدوحة

توظيف: دوام كامل

JOB Description:

Create and Modify calling scripts for new products with our partners. o Listen in on outgoing calls to ensure excellent customer service and effective product presentation.
Train new hires on the importance of following scripts and on best practices during a call.
Monitor operators' product knowledge, ability to handle objections and call closure. o Track performance of individual scripts and operators.
Prepare quality reports for floor managers and clients.
Update procedures and scripts based on customer response and changing business needs. Ability to teamwork with excellent listening, coaching and supervision skills.
Review calls against established metrics for call length, quality and opportunity generation. Approying, Holding and declining agent sales attempts in line with set guidelines compliant with compliance and audit departments.
create reconciliation files as and when requested for audit and monitoring purposes.
Generate all daily sales reports to share with stakeholders for performance monitoring.

Requirements / Qualifications:

3 - 5 Years of experience in a training, coaching or sales setting, preferably in a telesales environment.
Demonstrated ability to create scripts and other written communications.
Bachelor's degree in marketing, business or related discipline is accepted.
Excel knowledge is must.
Previous experience is the field of insurance would be an added advantage

تاريخ النشر: ١٩ أغسطس ٢٠٢٤

الناشر:

تاريخ النشر: ١٩ أغسطس ٢٠٢٤

الناشر: