• Ensure that all staff follow department policies and procedures.
• Analyze any department-related issues and provide immediate resolutions.
• Maintain existing customer base and identify and develop new customers.
• Ensure service levels meet or exceed customer expectations.
• Address employee grievances and build a positive working environment for employees.
• Organize training to improve the technical skills of department staff.
• Setting and enforcing ethical standards for employees and clients
• Coordinating with other department heads to ensure that departments are working efficiently together to meet goals.
• Making hiring decisions, including interviewing candidates based on qualifications and fitting in with company culture.
• Ensuring that all employees have adequate training to perform their jobs properly.
• Reviewing employee performance to ensure that they are meeting company standards.
• Setting department budgets and receivable collection of funds to ensure that departmental needs are met.
• Participating in contract bids for technical and pricing offers.
• Establish a healthy relationship with clients & dept staff and technicians/ Workers.
• Meet department sales targets and receivables.
• Prepare an action plan to improve productivity, quality, and customer service.
• Oversee Overhauling of the electric motor, Pumps, generator, and transformers in accordance with the repair process and give instructions to supervisors and the technical team. 
• Establish a procurement plan.
• Maintains high-quality service and minimizes comebacks. Conducts periodic spot checks, and static electric tests and runs tests of completed jobs for thoroughness and quality before dispatch.

Skills

• Prepare a process plan, materials requirements, and manpower requirements to execute contract projects.
• Directs, assigns, and schedules the activities of all department employees.
• Dynamic balancing
• Laser coupling alignment
• Site works.
• LV, MV, and HV motor rewinding and refurbishment work, etc.
• Transformer refurbishment works