About the role 

You will be Responsible to provide friendly and professional client services to facilitate efficient functioning of Lifestyle Medicine & Human Performance reception desks and administrative processes. Act as a first point of contact for the department providing exceptional service to clients, staff and visitors.

 Accountabilities:

• Welcome all attendees to the facilities with a warm and professional manner
• Maintain clean and organized reception and waiting areas ensuring that all display materials are arranged in a tidy and professional manner.
• Provide accurate information to all clients about department services.
• Professionally and efficiently manage administrative queries face-to-face, online portals or over telephone.
• Manage internal & external written, electronic or verbal communications in an accurate and efficient manner.
• Forward documentation and queries appropriately to the relevant members of the team.
• Scan and electronically file departmental documentation.
• Maintain and update the contact directory and medical services diary.
• Maintain the department calendar and manage appointment scheduling for all the departmental specialists using the Group Medical Health Information System (HIS) and other appropriate applications.
• Register all eligible QR group employees onto the HIS and update any changes to their contact information. Process medical documentation efficiently and confidentially in line with Medical record handling and Data Privacy regulations.
• Perform administrative duties required for health campaigns, workshops/training across QR group locations. Undertake administrative duties required for processing of medical validations for the relevant staff groups.
• Support senior staff with data entry & preparation of reports relating to departmental operations & procedures Provide peer support to colleagues and support new colleagues during their induction and probation period. Assist line manager in keeping all departmental databases, directories and systems accurate and up to date. Pro-actively report faults and/or incidents and follow-up on responses where necessary.
• Represent values of the Lifestyle Medicine & Human Performance department in all duties and interactions with staff, partners and stakeholders.
• Assist department with administrative tasks such as ordering supplies and maintaining the departmental inventory list.
• Assist line manager with fault reporting and escalation where necessary.
• Assist teams with the provision of information and compiling of reports related to departmental compliments and complaints.
• Appropriately assist in the response to any major operational issues.
• Appropriately assist and respond in emergency situations, for e.g. first-line Basic Life Support and contacting emergency services where needed.

Qualifications

About you 

 You will possess:

• High School Qualification with Minimum 2 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 1 years of job-related experience 
• Computer literate with a thorough knowledge of Microsoft Office tools, online portals and email systems Previous experience in an administrative role Preferred
• Knowledge of medical information systems, GEMS. oracle and e-documentation systems Experience working within a multi-national organization
• Previous experience working within an aviation, healthcare, military or hospitality setting Experience processing and handling confidential data in line with GDPR principles Job Specific Skills:
• Strong command of English (written and spoken)
• Good interpersonal skills
• Able to communicate confidently in written, phone and face-to-face interactions n Experience working in high-pressure environments n Able to work independently where required
• Can contribute positively to a safe, supportive and healthy work environment for all team members Preferred.
• Bilingual or multi-lingual fluency
• Confident in the basic handling of difficult conversations and resolving conflict

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. 

 Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. 

Together, everything is possible 

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. 

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.