Key Accountabilities
• The Job holder holds primary line management accountability for the functioning of account services unit. Ensuring compliant with SOP's and effective interaction and coordination with branches as per Business requirements.
• Maker checker controls exist on all processes should be reviewed monthly.
• The supervisory checking of processes under the job holder’s purview includes.
• Checking of accounts opened by user is authorized correctly, debit cards, cheque books are checked, and signatures are scanned and authorized timely.
• Ensure controls are in place and maker checker is followed stringently. Adhering to SOP's and CMPs and ensure that agreed SLAs and TAT are followed.
• Adherence & awareness of all compliance rules and regulation. Adhere to Clean desk and Desktop policy.
• Adhering to Compliance (No operational loss) and Adhering to Punctuality and Leave requirements in line with HC policy. Adhering to policies & Procedures.
• Warning letter I Memo will be issued for any financial loss / Bad conduct and Incident report to be raised which will have direct impact on KPl's.
• All E-Leaming courses to be completed as per HR Guidelines
• Perform supervisory checking or all processes under account services.
• Ensure no impact on pr10nty / ADHOC processing and ensure exceptional approvals are taken for incomplete documents/urgent processing as per DOA.
• Support issue identification and resolution - resolve issues on the same day and inform business if query not resolved.
• Ensure staff are fully cross trained on all products.
• Ensure SLAs are adhered. Sadara and Private banking requests are processed on the same day as per the Highlighted CRM cases.
• Monitor accuracy - checking of daily reports and monthly reports to exercise controls and monitor performance.
• Files to be verified End to End and returned in CRM with appropriate reasons for branches 10 take action and resubmit after correction.
• Strive for process improvements and co-ordinate with Ops technology partner for end-to-end closure and implementation.
• Productivity and cost saving projects by bringing about process improvements.
Activities performed by Specialist.
• Authorization of Signatures. Debit cards. Account opening, CRM requests and Maintenance within the agreed timeline.
• Blocking / Unblocking and adding Special conditions on customer accounts along with necessary approvals.
• Allocation of Signature and performing Daily Reconciliation on Signatures
• Validate Daily Account opening report for identifying any un-authorized account opened by the users not pertaining to Account services and report the same.
• Rework Reports to be shared on a daily basis for reporting.
• Performing validation on closed accounts and Account nominations
• Performing/Identifying special cond1t1ons removed/added by Account Services users.
• Queue monitoring and ensure all the queues (CRM / ECMS / Signature I Kapiti) are cleared on a daily basis.
• System access to be reviewed half yearly and passwords provided by systems security should be strictly confidential and not shared at any cost.
Skills
Competencies
- Communication
- Interpersonal Skills
- Listening Skills
- Teamwork
Skills
- Ability to interact with internal and external stakeholders
- Ability to work under pressure
- Accuracy and attention to detail
- Arabic speaking preferred
Education
- Bachelor degree or equivalent