• Schedule service appointments.
• Obtain customer and vehicle data and review vehicle history before customer arrival.
• Greet customers promptly upon arrival and Answer customer calls promptly.
• Advise customers on vehicle care and maintenance according to MB specifications.
• Notify team leader of incoming work and Monitor progress of repairs throughout the day for all job cards created.
• Provide accurate and complete written cost estimates for labor and parts.
• Document vehicle problems clearly and accurately on job cards.
• Contact customers for any changes to job cards and explain reasons for changes.
• Implement and maintain service marketing programs.
• Obtain customer's signature on repair orders and provide them with a copy.
• Ensure high customer satisfaction.
• Perform final inspection before delivering vehicle to customer.
• Initiate invoice process after servicing vehicle.
• Personally hand over vehicle to customer and ensure their satisfaction.
• Explain all work performed and associated charges to customer.
• Ensure vehicle is clean and serviced before delivery.
• Inform customer of any service delays and hand over vehicle accordingly.
• Maintain professional appearance and keep work area clean.
• Complete temporary assignments as required by managers.

Skills

• Auto Mechanic Diploma or Bachelor's Degree holder in Mechanical Engineering
• 3 years relevant experience.
• Arabic proficiency preferred.
• Well versed in Autoline Software.