Job Summary

• The Senior Tenant Relations Executive typically involves managing and overseeing tenant relations within a property or properties assigned to them. Key responsibilities include ensuring tenant satisfaction, improving tenant retention, and promoting a harmonious and productive relationship between tenants and the property management team. The Senior Tenant Relations Executive plays a crucial role in maintaining effective communication with tenants, addressing their concerns and complaints, and ensuring that all tenants are adequately accommodated within the guidelines of the property management policies

Job Responsibilities 1

• Ensure tenant satisfaction, improving tenant retention, and promoting a harmonious and productive relationship between tenants and the property management team.
• Deliver exceptional service to customers, address inquiries, and resolve issues promptly.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Conduct regular surveys to gather customer feedback and suggest improvements.
• Build and maintain strong relationships with tenants, understand their business needs and goals.
• Act as the primary liaison between the mall management and tenants for all communication.
• Coordinate with tenants for promotional events and activities to drive foot traffic and sales.
• Lead and inspire the customer service team to achieve excellence in customer interactions.
• Organize training and development opportunities for team members.
• Ensure all team members are well-informed about mall policies, events, and promotions.
• Oversee customer service desk operations to ensure efficiency and effectiveness.

Skills

• Comprehensive understanding of property management principles, leasing agreements, and tenant relations.
• Exceptional communication and interpersonal skills to liaise effectively with tenants, addressing their concerns and ensuring satisfaction.
• Conflict resolution abilities to manage tenant disputes and maintain a harmonious living or working environment.
• Knowledge of local regulations and laws governing property rental and tenant rights.
• Strong organizational skills to manage tenant communications, lease agreements, and property inquiries efficiently.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.