IGEL allows workers to thrive, regardless of the environment, while organizations retain full management, control, and security of user endpoints. IGEL secures and simplifies digital workspaces in healthcare, finance, retail, higher education, government, and manufacturing organizations around the world. All we’re missing is: YOU.
The role
This position requires daily customer, business partner and internal team interaction. Together with the regional Sales team you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities. A strong desire to learn and a “can do, want to learn” attitude is needed. You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.
Job description
Be part of a team of PreSales engineers providing excellent service to IGEL’s customers and partners.
Technical contact for new customers from the discovery and qualification phase to post sales handover.
Build and maintain customer and partner rapport through virtual meetings and on-site visits
Analysis of customer needs and development of technical solutions
Prepare, execute, and support proof of concepts
Take ownership of technical RFIs, RFPs and public tenders and respond in time
Adhere to the IGEL reference architecture and best practices
Become a Subject Matter Expert in a specific technology stack
Use of remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues
Ensure a clear and professional communication between our teams and the customer
Execution and pro-active preparation and follow-up of technical product presentations and workshops
Demonstrate our technology at industry events and tradeshows
Promote IGEL training offerings, additional IGEL services and IGEL Certifications
Works under general supervision and may consult with senior colleagues on new projects
Latitude for independent judgement
Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies
Communication of customer / market requirements to the Product Management and Development
Continue education by attending training sessions and reading technical documentation
Work through technical issues at the operating system level
Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system
Manage case escalation to maintain forward movement on sales opportunities
Ability and willingness to travel as needed
Qualifications / Skills / Experience
Personal skills
Moderate skills with high level of proficiency
Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams, and management
Presentation skills
A team player who is influential and builds good working relationships across all levels
Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
Very good ability to understand and explain complex technical issues in an easy way
Ability to communicate via phone and email is required
Ability to listen effectively and show patience while working with customers, colleagues, and partners
Ability to adapt to new technologies quickly
Ability to take effective notes
Ability to multitask effectively and work under pressure
Positive work ethic
One additional language from Eastern Europe preferable but not essential
Technical skills
Minimum 5+ PreSales Engineer relevant experience required.
Working knowledge of Linux Operating Systems preferred
In-depth knowledge of IGEL’s products and solutions, especially IGEL OS, the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus
Working knowledge of Windows Operating Systems
Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc.
Good understanding of the solutions offered by IGEL’s technology partners
Note:
“This job is posted by<br/><br/>Midis Group<br/><br/>subsidiary who is the sole representative of<br/><br/>IGEL<br/><br/>in the relevant region."<br/><br/>#J-18808-Ljbffr