Job Purpose
To support and assist the Country Head in meeting departmental objectives by providing full secretarial services.
Key Result Areas
Executive & Business Support
• Manage and optimize the CH's complex calendar, priorities, and engagements, ensuring alignment with strategic objectives
• Act as a gatekeeper and liaison between the CH and internal/external stakeholders (clients, regulators, board members).
• Prepare high-quality briefing materials, board packs, and executive presentations
• Draft and review professional correspondence and communications on behalf of the CEO
Operational & Coordination Excellence
• Coordinate senior leadership meetings, governance forums, and external engagements, including agenda setting and follow-ups
• Ensure seamless travel, logistics, and event management, including contingency planning
• Maintain confidential records, documentation, and information flows with high accuracy and discretion.
Strategic & Project Support
• Support execution of strategic initiatives and cross-functional projects, tracking milestones and ensuring timely delivery.
• Follow up on projects and ensure key waypoints are met and stakeholders are working to ensure projects are on time.
• Conduct research, analysis, and preparation of summary insights for decision-making
• Act as a central coordinator across business, risk, operations, and support functions
Stakeholder & Communication Management
• Interface with C-suite executives, regulators, and key clients, maintaining professionalism and alignment
• Facilitate effective communication flow across leadership teams to avoid bottlenecks
• Support Board and governance activities, including documentation, follow-up, and tracking actions.

Knowledge, Skills and Experience
• Graduate from a well reputed University.
• 5 to 8 years banking experience as Executive Secretary.
• Excellent command over written and spoken English.
• Excellent organizational skills, including prioritizing & multi-tasking effectively in a fast-paced environment.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, Power Point, Teams)
• Strong working knowledge of Microsoft Copilot and AI-enabled productivity tools, leveraging them for:
• Drafting executive communications and reports
• Summarizing large information sets and meeting notes
• Enhancing calendar, email, and workflow management
• Data analysis, presentation and summarising by themes.