Job Description Job Title Registration Analyst Job Summary The E-Invoicing Registration & Onboarding Analyst supports the operational rollout of the ORGANISATION e-invoicing system by assisting with taxpayer registration and onboarding activities from a business and process perspective. The role supports processing and validation of registration requests, helps ensure completeness of onboarding information, and assists with alignment between the e-invoicing registration process and the Dhareeba taxpayer filing platform. The Analyst works under the guidance of senior staff and acts as a business support point between taxpayers, policy, operations, and technical teams during the initial implementation and stabilization of e-invoicing.

Key Responsibilities

Registration Operations & Case Support

• Support the processing and validation of taxpayer e-invoicing registration and onboarding requests to ensure accuracy, completeness, and compliance with approved procedures
• Assist in coordinating with operational, policy, and technical teams to follow up on registration or onboarding issues and support timely activation.
• Prepare draft case notes, summaries, and supporting documentation for complex or escalated onboarding cases for senior review.

Taxpayer Register & Data Support

• Support updating and maintenance of e-invoicing registration and onboarding records, ensuring consistency between the e-invoicing register and the Dhareeba taxpayer filing platform.
• Assist in identifying data gaps, inconsistencies, or mismatches in onboarding information and coordinate follow-up actions.
• Maintain accurate and auditable registration documentation in line with approved data standards, without performing system configuration or technical changes.

Procedures & Guidance Support

• Apply established e-invoicing registration and onboarding procedures, checklists, and templates in day-to-day processing.
• Provide operational feedback based on observed issues, taxpayer inquiries, and onboarding experience to support continuous improvement.
• Support knowledge sharing, readiness activities, and documentation updates related to e-invoicing registration operations.

Performance Monitoring & Reporting Support

• Assist in monitoring operational KPIs related to e-invoicing registration and onboarding, such as processing timelines, activation progress, and case volumes.
• Compile data and prepare draft performance summaries and onboarding status updates for management review.
• Support identification of improvement opportunities to enhance efficiency, clarity, and taxpayer experience during onboarding.

Coordination & Taxpayer Communication Support

• Support coordination between taxpayers, operations, policy, and technical teams on e-invoicing registration and onboarding matters.
• Assist in preparing clear taxpayer-facing guidance, FAQs, and responses related to e-invoicing registration and onboarding, including alignment with Dhareeba filing processes.

Desired Candidate Profile

• Bachelors degree in Law, Taxation, Accounting, Economics, Information Systems, or a related field.
• 3+ years experience in taxpayer registration, onboarding, or related operations in government or public-sector environments.
• Strong understanding of registration procedures, data management, and taxpayer service practices.
• Proficiency in application review, data updating, and registration process management.
• Strong organizational, analytical, and coordination skills.
• Clear written and verbal communication and attention to accuracy and service standards.