Role Purpose: Manage daily operations of an assigned F&B outlet (restaurant, lounge, bar or all-day dining) ensuring exceptional guest experience, revenue performance and team standards.
Key Responsibilities:- Oversee daily outlet operations: service flow, table turns, guest satisfaction and ambiance standards.- Lead, schedule and train outlet staff (servers, hosts, bartenders) on service, upselling and brand standards.- Manage outlet P&L: cost control (food/beverage/labor), revenue targets and upselling initiatives.- Handle guest feedback, complaints and VIP requests promptly and professionally.- Coordinate with Kitchen, Stewarding and Purchasing for smooth service and inventory control.- Ensure compliance with HACCP, hygiene, licensing and health & safety standards.- Plan and execute promotions, events and seasonal menu launches within the outlet.- Conduct regular briefings, performance reviews and on-the-job training for outlet team.
Candidate Profile:- 4-7 years F&B service experience, with 1-2 years as Outlet Manager/Assistant Manager in a 4/5 star hotel or fine-dining outlet.- Diploma/Degree in Hospitality Management preferred.- Strong knowledge of F&B service standards, POS systems and inventory management.
Skills & Competencies:- Guest-centric mindset with strong problem-solving under pressure.- Team leadership, training and motivation skills.- Cost control, upselling and revenue-focus.- Excellent communication and multitasking ability.