Job Summary

To assist in front line competitiveness, speed-to-market and achievement of Enterprise Banking’s business objectives, by managing the asset & liability accounts and migration of customers (digitization and automation) and ensuring adherence to policies and procedures.

Key Accountabilities

Portfolio management of asset/liability accounts with a specific focus on asset & liability building aligned to the bank’s overall strategy. Drive profitability through building fee/interest revenue. Manage all accounts to generate and drive profitability and customer experience. Understand customer needs and develop plans to address them. Manage all meaningful trade customers to drive fees and digital migration. Increase the TRV of the portfolio thereby making more profit for the department. Contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement Cross sell bank products / services. Assist in promoting the bank’s products and services in conjunction with the strategic objectives and mission statement for the retail banking. Monitoring the market & competitive trends and keeping close relationship with key enterprise clients and maintaining a high service level of performance which has an impact on customers’ perception of the bank. Extending an excellent Service Performance, which is measured by retention of clients and growth in the value of business with such clients. Acquisition of new clients and enhancement of relationships. To be an “Advisor” to clients and fully understand client needs and client markets. Constantly measure service quality and customer satisfaction levels Adhere and comply with the bank’s internal applicable policies and procedures as well as governing regulations issued by concerned authorities. Managing team of ARM & RO to deliver the assigned goals.

Education

Bachelor’s Degree, in Business-related major