At Zulal Wellness Resort, we are seeking a warm and service-driven Porter to be the first welcoming presence our guests encounter and a lasting impression they remember. If you take pride in providing attentive assistance and creating exceptional arrival and departure experiences in a luxury wellness setting, we would be delighted to welcome you to our team.
Key Responsibilities Guest Services Greet guests warmly upon arrival and assist with luggage handling and storage. Escort guests to their rooms, explaining room features, resort facilities, and wellness guidelines as required. Provide prompt and courteous assistance during guest departures, including luggage handling. Respond to guest requests professionally and efficiently, escalating concerns when necessary. Operational Support Maintain cleanliness and order in lobby, entrance, and baggage storage areas. Handle guest luggage with care and ensure proper tagging and tracking. Coordinate with Front Desk, Concierge, and Transportation teams to ensure smooth guest flow. Assist with deliveries, internal transfers, and special guest arrangements. Safety & Compliance Follow resort policies, safety procedures, and security guidelines at all times. Ensure guest belongings are handled securely and confidentially. Report any suspicious activity, safety hazards, or maintenance issues immediately. Service Excellence Maintain a professional appearance, grooming standards, and courteous demeanor. Uphold Zulal Wellness Resort’s values, wellness philosophy, and luxury service standards. Act as a brand ambassador by providing accurate information and a positive guest experience.
Qualifications & Experience High school diploma or equivalent. Previous experience in hospitality or customer service is an advantage. Physically fit and able to lift and carry luggage safely. Strong interpersonal and communication skills. Willingness to work flexible shifts, including weekends and holidays.
Key Competencies Customer-focused attitude Attention to detail Teamwork Time management Professionalism