Job Description
ECCO Gulf Majorel Qatar is seeking an experienced Call Center Work Force Manager to join our dynamic team in Doha, Qatar. As a key player in the Service industry, you will be responsible for overseeing workforce management operations to ensure optimal staffing levels and efficient call center performance. Your role will involve strategic planning, monitoring, and analyzing workforce metrics to enhance productivity and service quality.
- Develop and implement workforce management strategies to optimize staffing and scheduling.
- Monitor real-time call center performance and adjust resources as needed to maintain service levels.
- Analyze historical data to forecast call volume and staffing requirements.
- Collaborate with team leaders to address staffing challenges and improve operational efficiency.
- Prepare and present reports on workforce performance and productivity metrics.
- Ensure compliance with company policies and industry regulations.
- Lead and mentor a team of workforce analysts and coordinators.
Required Profile
We are looking for an experienced professional with a strong background in workforce management within a call center environment. The ideal candidate will possess excellent analytical skills and the ability to work effectively under pressure.
- Proven experience in workforce management, preferably in a call center setting.
- Strong analytical and problem-solving skills.
- Proficiency in workforce management software and tools.
- Excellent communication and leadership abilities.
- Ability to work collaboratively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Flexibility to adapt to changing business needs and priorities.
Offer
ECCO Gulf Majorel Qatar offers a competitive compensation package and a supportive work environment. Join us and enjoy a range of benefits designed to support your professional growth and well-being.
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work culture.
- Access to industry-leading tools and technologies.
- Employee recognition programs and initiatives.
- Generous leave policies and work-life balance support.