About The Role

You will be responsible to Create reservations, quote fares and issue tickets as part of passenger handling at front office. Serve customers

professionally through telephone or in person in order to achieve customer satisfaction, generates revenue and take all possible measures to avoid loss of revenue.

Other Key Responsibilities Are

Operational

• Create reservations for passengers. Handle customer requirement/request professionally ensuring minimum complaints.
• Arrange reservations and rerouting for using timetables, airline manuals, reference guides and tariff book.
• Issue tickets and EMDs quoting correct fare, to reduce passenger complaints and debit notes.
• Advise changes in booked flights of passengers or to cancel or to confirm reservation.
• Calculate and process ticket refunds through system in line with station Finance Department procedures.
• Initiate and promote QR products to generate revenues.
• Record and process reservations made by phone/fax/emails; action telex messages or authorities
• Issuance of Electronic Miscellaneous Document (EMD)
• Ensure queues, visa updates, medical transaction and tariff inquiries.
• Handle processing of all kinds of rebates/discounted tickets.
• Follow up own / offices sales report at the end of every shift.
• Perform other department duties related to his/her position as directed bv the Head of the Department.
  
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About You

• Relevant vocational, tertiary or trade qualification
• Amadeus reservation course
• Minimum 3 years of relevant experience
• Track record of implementing change and revenue delivery
• Knowledge of the Frequent Flyer Program
• Command of English language
• Excellent relationship building skills
  
  

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

How To Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration