Role Objective

The Card Issuing Officer will process issuance, replacement, renewal or other amendments of credit/debit/click/Dpay cards/security PIN codes, in line with the defined parameters of the Card Issuing policies and procedures.

Detailed Roles and Responsibilities:

• Perform all operational activities as assigned by the Card Processing Manager, in compliance with local regulations, Doha Bank’s policies and approved Card Processing policies and procedures.

• Receive and check the duly filled Debit/Credit/click card application forms from branches/DSAs, as applicable for correctness of details.

• Enter customer details in the respective online workflow systems and send to the to the verification/approval queue, as applicable.

• Send approved applications with supporting documents to respective Branch representative to maintain on record.

• Send rejection intimation and supporting documents to the respective DSA/Branch representative for further action, on account of information discrepancy.

• Maintain highest standards of confidentiality, professional conduct, ethics and integrity in the provision of services in the section.

• Receive and process requests for reset pin attempts, activation / deactivation, blocking / unblocking of credit /debit cards, in line with the approved guideline.

• Receive and process increase / decrease limits for credit cards, in line with the approved agreement and timelines.

• Receive and process SMS registration. registration of E statement by coordinating with IBEBD, in line with the defined parameters.

• Resolving and address all type of inquiries such as credit limit, available balance, card outstanding, transaction release, OTP, transaction SMS alerts, email address & credit card statement via call of email.

• Receive and process top up request/ replenishment of corporate credit card and, settlement of minimum / past due.

• Receive and provide a list for the monthly recovered amount as applicable

• Coordinate and follow up regarding transfer of Credit balance to account.

• Support the corporates 24/7 on payments and service issues.

Education and Experience Required:

• University graduate with a degree in Business or Banking or Finance or any other related discipline.

• 05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.

• Experience in Cards Issuing operations in banking industry.