Role purpose:

With self-motivation and ambition lead and manage simplifications even the most complicated end-users' problems along with creating the best digital user experience across current and future digital channels. This incumbent is responsible for leading a team of designers and be responsible to lead CX improvement initiatives using human-centered, design thinking methodologies, focused on holistic, omni-channel experience design from concept to production. The role is to lead and ensure to deliver the company’s user experience vision, along with plan for evolutionary, iterative updates, that actualize the larger vision over time by creating and conceptualize UX strategy and ecosystems in a way that mitigate complexity and inspire teams to push the boundaries of what's possible.

The role is to lead creative and comprehensive approach across diverse product releases, online channels, and platforms. Impart day-to-day design leadership that fosters a shared understanding of the user-centric intersection between design, content, business, and engineering. The person on the role is to build strong relationships and operating rhythms with leaders inside and outside the core digital team to efficiently implement user experiences that are cohesive, inclusive, and well-informed. And provide leadership and direction to the team of UX/UI and Service Designers.

The incumbent is to provide support to the Department head in day-to-day maintenance and optimization of the websites, app and special projects and future experience.

Key accountabilities and decision ownership:

• Lead and present UX wireframes, journey, or prototype to senior management and CAC committee for feedback & approval. Coordinate with Group design team to present Design drafts & get feedback for Qatar market App & Web designs.
• Manage and coordinate with Group to ensure staying updated on latest design thinking & implementation guidelines. Gathering and evaluating user requirements vs business needs, in collaboration with product managers and other stakeholders for new projects.
• Manage a team of UX Designers, UI designers, Journey designers & provide strategic direction to meet team objectives. Be a part of agile planning meeting to brief project UX/UI details to planning team & answer any questions or clarifications required.
• Prepare and present teams’ strategy, ideas, rough drafts, prototypes to internal teams, key stakeholders & higher management.
• Design holistic, omni-channel consumer and service delivery ecosystem designs. Lead and transform tasks into intuitive, accessible, and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Execute visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicate the initiative and product to others (Stakeholder, Business Partners) through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics, and other materials.
• Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like. Creating content for the designed pages & coordinating with local brand agency to review content & images.
• Collaboratively working with Research and Quality team Managers to ensure customer needs are met. Formulating a cross-platform content strategy & managing content across all platforms, Track web analytics to ascertain content engagement levels.
• Design and stay committed to creating elegantly simple user experiences from otherwise complex workflows. Lead the team to design the best digital user experience for our customers across all digital channels (website, application, chatbot).
• Work in initiative-taking & agile Digital Team supporting you in delivering & marketing your ideas.
• Collaborate with stakeholders from across consumer & enterprise teams to design effective user journeys whilst adhering to brand guidelines.
• Ensure all digital assets are accurately placed to ensure meaningful reporting can be established. Gain insight through data analysis to iteratively improve the digital experience and campaign effectiveness.
• Apply strategic SEO thinking and accessibility best practice ensuring all content and creative assets are searchable and user friendly.
• Monthly Quality Audit to ensure UX/UI consistency is maintained, to identify gaps & redundancies in the site content.

Apply If you have:

• Bachelor’s degree in B.Sc. in Design, Computer Science, Marketing, Business, or relevant.
• 5+ years of relevant experience in similar position and experience in balancing product, development, and user-centered goals to help shape overall product strategy preferably in telecommunication sector.
• Experience and knowledge of working on a product from Discover to Deliver with an ability to work in a challenging environment & adaptive to change and able to lead & manage multiple projects concurrently.
• Experience in leading Cross-functional projects with an ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.
• Knowledge of HTML, CSS & JavaScript, Adobe XD, illustrator, Figma, Sketch and Service Design with an understanding of SEO/ Analytics tools
• Firsthand strategy formulation experience and must be an excellent communicator to collaborate with many different teams across the company and finally, be enthusiastic for customer experience.
• Possess a sharp vision of the future of user experience and pursue forward-thinking design.