Role & Responsibilities:

1. Manages the overall fleet of the Delivery company from onboarding to performance management
2. Manages and coordinates with 3PL contractors for a streamlined process of new riders onboarding and management
3. Implements Processes and procedure for recruitment, training and smooth order transition from store to driver and driver to customer
4. Oversee the Riders Care function, ensuring adequate support to drivers to perform their duty
5. Oversee the last-mile delivery process, ensuring that drivers are equipped with the necessary tools, resources, and information to complete deliveries successfully
6. Handles the assignment and scheduling of all drivers
7. Cultivates strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
8. Monitors any sudden route changes or road construction issues and works with drivers to establish new routes for timely deliveries
9. Acts as the main point of contact for the drivers for all matters
10. Submits accurate reports and data on daily basis on department performance
11. Trains, supervises, and monitors all driver’s performance to meet Ninja standards
12. Performs other duties as assigned

Education Requirements:

Bachelor’s Degree in Business Administration or equivalent in experience or any related field

Qualifications Requirements:

Minimum 3 to 5 years of experience (Experience in the last miles delivery is a must)

Knowledge, Skills & Abilities:

1. English language, Arabic is a plus

2. Communication Skills

3. Computer skills

4. Stress and Time Management Skills

5. Organizational skills

6. Business ethics

7. Problem-solver

8. Initiative taker

9. Team player

10. Emotional Intelligence

11. Confidentiality

12. Patient

Physical Effort:

Store visits

Work Environment:

80% site visits and 20% office