Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Doha
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.
Main Responsibilities - To provide visual management presence around the hotel in public and BOH areas
- To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)
- Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology
- To attend operational and scheduled meetings:
- Morning Meeting with Front Office Manager
- Emergency Response Team Briefings
- Front Office Briefing
- To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned
- Use time effectively and efficiently to:
- Concentrate on priorities as required during shift
- Complete all schedules tasks in a timely manner
- Attend a broader range of activities as required by operations
- Make necessary decisions under time constraints
- To assist the Front Office Manager to manage the department with all required responsibilities
- To communicate regularly with the Front Office Manager and the Director of Rooms
- To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures
- To be trained and fully compliant as an active member of the Emergency Response Team (ERT)
Requirements
- Minimum 3 years of experience working in a 5-star hotel environment
- A minimum of 2 years’ experience as a Duty Manager, Operations Manager or similar
- Operational experience from other hotel divisions or similar industry desirable
- Excellent verbal and written communication skills in English required
- Perform job with attention to details and the ability to organize and handle multiple tasks effectively
- Strong problem-solving skills
- Crisis management training & experience
If you are interested in joining our team apply today!