Experiences Curator / Customer Services Specialist

lxbfYeaa - قطر - الدوحة

Experiences Curator / Customer Services / Reservations in-charge



Job Summary:


As an Experiences Curator / Customer Services representative at Experience Qatar, your primary responsibility will be to efficiently manage tour bookings and inquiries, while ensuring seamless integration of our tours on our website and third-party agency websites. You will play a crucial role in providing exceptional customer service by handling our hotline and info email, forwarding and closing bookings, and assisting customers throughout their journey. This position requires excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.



Job Responsibilities:

  • Manage tour bookings and inquiries received through the hotline and info email, ensuring prompt and accurate responses to customer queries.
  • Provide exceptional customer service by assisting customers in selecting and booking tours, answering questions, and addressing concerns or issues in a professional and timely manner.
  • Collaborate with the operations team to ensure availability and schedule tours, ensuring accurate and up-to-date information is communicated to customers.
  • Handle all aspects of tour integration on our websites, ensuring accurate and attractive presentation of tour details, availability, pricing, and booking options.
  • Coordinate with third-party agency websites to integrate our tours, ensuring consistent branding and accurate information across all platforms.
  • Monitor and update tour availability, pricing, and promotional offers on our websites and third-party agency websites to maximize bookings and revenue.
  • Maintain comprehensive records of customer interactions, bookings, and inquiries, ensuring accurate and up-to-date information is recorded in the CRM system.
  • Continuously improve customer service processes and procedures to enhance efficiency and customer satisfaction.
  • Stay updated on the latest tourism trends, local attractions, and events in order to provide accurate and insightful recommendations to customers.
  • Collaborate with the marketing team to develop engaging and informative content related to our tours for use on websites, social media, and promotional materials.



Qualifications Required:


  • High school diploma or equivalent; bachelor's degree in tourism, hospitality, or a related field is preferred.
  • Proven experience in customer service or a similar role, preferably within the tourism industry.
  • Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, colleagues, and third-party agencies.
  • Strong organizational and multitasking abilities to handle a high volume of inquiries and bookings while ensuring accuracy and attention to detail.
  • Proficiency in using tour management software, CRM systems, and other relevant tools for managing bookings and customer interactions.
  • Familiarity with website content management systems and basic HTML/CSS knowledge to handle tour integration on websites.
  • Ability to work independently and collaboratively in a team environment, demonstrating a proactive and solution-oriented approach.
  • Strong problem-solving skills with the ability to handle customer complaints or issues in a professional and empathetic manner.
  • Flexibility to work in shifts, including weekends and public holidays, to accommodate the needs of the business and ensure continuous customer support.
تاريخ النشر: ١٤ يناير ٢٠٢٥
الناشر: LinkedIn
تاريخ النشر: ١٤ يناير ٢٠٢٥
الناشر: LinkedIn