• Manage large amounts of incoming/outgoing phone calls
• Qualify leads that are generated by Recruitment and Marketing
• Respond to inquiries from students, parents, and interested parties by identifying and assessing their needs to achieve satisfaction
• Build sustainable relationships and trust with potential students through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meeting with students/parents face-to-face to answer their inquiries and assist them with their needs
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of student’s feedback to ensure a smooth follow-up
• Building strong relations with students, parents
• Social media moderation including University ‘info’ email, Live chat and WhatsApp
• Prepare reports and proposals
• Assists students in completion of applications
• Performs miscellaneous job-related duties as assigned.

Effective interpersonal skills and public relations skills, dealing effectively with people, tact, diplomacy, and persuasive in facilitating relationships and building rapport.Strong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent writing and speaking skills – “English and Arabic”Ability to handle angry students/parentsOral communication skills to present detailed information concisely and clearly to a diverse audience.Public speaking and presentation skills that exudes confidence, is engaging, and persuasive.Analyzing and interpreting information such as statistics, student records, recruitment activities, and other relevant data.Excellent organizational skills, ability to set priorities, attention to detail, and work independently and as a team.Exercise good judgment and maintain confidentiality of information.Initiative working under pressure and time constraints.Strong customer service focus when interacting with students, parents, and community membersPossess a positive, outgoing demeanor.Ability to gather data, compile information, and prepare reports.Ability to communicate effectively, both orally and in writing.Skill in the configuration and use of computerized database programs.Ability to have a flexible hours. Qualifications:Bachelor’s Degree in marketing, communications, or related field.Related experience (ex. public relations, customer service, marketing, student advising, event coordination, etc.) Effective interpersonal skills and public relations skills, dealing effectively with people, tact, diplomacy, and persuasive in facilitating relationships and building rapport.Strong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent writing and speaking skills – “English and Arabic”Ability to handle angry students/parentsOral communication skills to present detailed information concisely and clearly to a diverse audience.Public speaking and presentation skills that exudes confidence, is engaging, and persuasive.Analyzing and interpreting information such as statistics, student records, recruitment activities, and other relevant data.Excellent organizational skills, ability to set priorities, attention to detail, and work independently and as a team.Exercise good judgment and maintain confidentiality of information.Initiative working under pressure and time constraints.Strong customer service focus when interacting with students, parents, and community membersPossess a positive, outgoing demeanor.Ability to gather data, compile information, and prepare reports.Ability to communicate effectively, both orally and in writing.Skill in the configuration and use of computerized database programs.Ability to have a flexible hours.