Sutherland, a leading provider of customer experience solutions, is seeking a passionate and articulate Customer Service Representative (CSR) to join our growing team in Fifth Settlement, Cairo!

In this Full-Time role, you'll be the friendly voice our valued clients hear first. You'll proactively address their needs, develop solutions to retain their business, and deliver exceptional service that keeps them coming back for more.

Here's what makes Sutherland Cairo the place to be:

• Competitive Salary & Rewards: Earn a net salary of up to 14,000 EGP, with the opportunity to boost your income through monthly bonuses and incentives up to 2,000 EGP. Plus, enjoy full benefits including:
  • KPIs fully granted for the first 3 months (reach your performance goals and get rewarded!)
  • Overnight Allowance of 1,100 EGP
  • Medical Insurance and Social Insurance for peace of mind
  • Free 24/7 transportation - we've got you covered!
  • Comprehensive Training - develop your skills and become a customer service expert
  • Lucrative Refer-a-Friend program - share your Sutherland experience and get rewarded!

Beyond the benefits, you'll:

• Gain valuable experience in a supportive and dynamic environment
• Develop your communication, problem-solving, and teamwork skills
• Play a key role in fostering positive customer relationships and minimizing client churn
• Contribute to a collaborative and high-performing team