Kinetic is working with a leading Medical Device company who are hiring a Service Engineer to be based in Qatar.
The main responsibilities will include but not limited to:
- Responsible for troubleshooting, installation, maintenance, and repair of designated equipment.
- Preparing training plans, tools, and delivery for products and applications to clients and customers.
- Completing Preventative Maintenance and field modifications.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Utilizing the escalation process to resolve customer service delivery issues.
- Identifying and participating in sales opportunities such as new contracts, contract renewals, and system sales.
Skills
To be successful you will need to meet the following:
- Open to candidates willing to relocate to Qatar.
- Degree in Biomedical Engineering or a similar field.
- Extensive experience in surgical products is a must.
- Proficient in MS Office Applications.
- Resourceful, with the ability to work independently.
- Strong time management skills.
- Must have excellent communication skills in English. Arabic is a plus.