Job Responsibilities : • Overall management of the Operations Department; • Monitors the performance of the OMCC Controllers, Operations Planner, Line Supervisors, Tram Drivers and Security Sub-Contractor; • Ensures the safety and integrity of operations according to applicable Rules & Regulations; • Applies operations policy and standards; • Ensures a safe, reliable and efficient operations of QEC PMS system and satisfactory service to passengers on a daily basis; • Co-operates with other managers to address customer concerns and complaints, maintenance requirements, etc. • Conducts investigations following incidents or degraded modes. • Ensures proper implementation of the strategies, procedures and policies for a safe, reliable and efficient operation of the PMS system; • Ensures that a satisfactory level of service is provided to passengers; • Identify and implements operational improvements; • Issues Operations instructions when required and updates operations rules and procedures; • Chairs internal and external meetings and collaborates with other departments; • Member of the Safety Management Committee for amendment of rules and regulations when necessary; • Chairs the Competency Certificate Committee for certification of all Tram Driver, OMCC Controller, Line Supervisor, Operations & Maintenance Inspector and Operations Planner • Liaises with third parties and the customer regarding operational issues and with other managers in order to solve customers’ concerns and complaints; • Leads investigations following incidents, accidents or degraded modes in coordination with HSQE department and the customer; • Initiates further (and refresher) training as required and provides input to the training process; • Follows up on suggestions for operational improvements; • Initiates disciplinary measures when required; • Assists during T&C activities. #J-18808-Ljbffr