OBJECTIVE To provide field support to end-users using our devices and products, to install, troubleshoot, maintain and service the products, to continuously train end-users, provide full technical and administrative support to ensure full performance of the products, liaise with suppliers for successful implementation and running of the project. KEY RESPONSIBILITIES

• Provide clinical services such as basic audiometric evaluations of adults and children, impedance measurements, Auditory Brainstorm Response (ABR), Cochlear Implant Mapping.
• Provision of audiological services, including assessment for cochlear implant candidacy, post-implant programming and auditory (re)rehabilitation with an emphasis on listening and spoken language.
• Technical and product training and awareness for all Cochlear implant contacts.
• Device integrity testing and communicating the results to the managing audiologist, surgeon, and the patient/family, as appropriate.
• Educate and support wide ranges of customers, internally and externally.
• Problem solving for customers and partners and patients to ensure they have a great experience using Cochlear Implant.
• Provide support where required on clinical trials.
• Identifies market opportunities, researches customer needs and works to differentiate Cochlear as a manufacturer for both Bone Bridge and CI products
• Organize, schedule and deliver presentations and training via seminars, forums, and workshops on candidate identification and screening.
• Provide market feedback from customer to colleagues such as Sales Lead, marketing team and engineers.
• Perform audiological test procedures and make proper recommendations/referrals for medical intervention/follow-up, as needed.
• First level customer/supplier interface
• Solves Tier 1 escalated problems within prescribed guidelines ensuring complete customer/supplier satisfaction
• Constantly update knowledge for all products and software supplied by company by attending seminars, certifications and training sessions necessary to maintain appropriate level of professional competence.
• Follow up shipment status of the ordered items from the supplier
• Promotes & updates company’s products to customers on regular basis and attends to their concerns & issues.
• Ensure proper transfer of information from clients to suppliers and vice versa.
• Conduct demonstrations of products to customers
• Provide application support for all relevant products.
• Provide technical on-call support to end-users
• Organize Continuous Medical Education, training and workshops for end-users in coordination with suppliers
• Participate in relevant trade shows
• Evaluating and differentiating all the features and benefits of the product and get them approved by the Sales Lead and Sales Manager
• Complete coordination with other local & international vendors involved in the Project
• Takes action on basic customer related issues within the guidelines, however reports complex issues to next level for quick action & swift resolution.
• Responsible for reviewing and maintaining the inventory of the department.
• Ensure timely invoicing, deliveries and installation of demo related products at Customer site.
• Assist, if needed to, in timely collections of debts in coordination with Finance team
• Provide management team with details on upcoming projects, opportunities, sales & ways to achieve growth.
• Assist, in the absence of the Sales Lead, with sales and product promotion related activities.

• Bachelor degree in Audiology/Biomedical engineering, or relevant fields.
• Very organized and hard worker.
• Excellent in English
• Can work under stress.
• Strong Selling, communication, Presentation, and team working skills.
• Minimum 2 years’ experience in Audiology related job.
• Very organized and hard worker.
• Excellent in English
• Can work under stress.
• Strong Selling, communication, Presentation, and team working skills.