Key Accountabilities
- Performed outbound calls to contact delinquent customer and request for customer payment to cover overdue amount
- Ensuring service level targets are met on daily basis.
- Maintain all communication with customer well recorded for future collection activities.
- Raise request for legal case if needed to secure customer obligation.
- Arrange to block defaulters and guarantors accounts to recover past dues
- Follow up with the branches and account officer for recovery purposes.
- Follow up with employers to get the status of their defaulted employees and follow up with employer for End of Service benefits in case of resignation/termination cases.
- Help in early identifications of skips and remedial action and perform early tracing activities.
- Blocking of the accounts in case of No Salary transfer/Loss of employment. Ensuring the set call targets are met on daily basis.
- Ensure the customer's accounts are debited on timely basis to cover the overdue payments.
- Providing timely feedback on any company performance to restrict the companies and avoid any further loss to the bank.
- Perform other duties assigned by supervisor
- Achieve monthly collection target as per KPIs
Key Competencies
- Banking knowledge
- Communication Skill
- Product knowledge
- Basic Computer literacy
- Decisiveness,
- Teamwork and coordination.
Skills
Qualifications and Experience
Required Qualifications
- University degree (Bachelor of Commerce)
- Training certificate in related field
- 1-2-year diploma in required field
Required Experience
- Arabic language (Preferred)
- English language
- 1 - 3 years in related field