Job Summary

As the face of LPM, welcome all guests in a warm and friendly manner, deal with any inquiries before seating them with menus.

Job Responsibilities 1

To treat all your colleagues and guests as you will treat your family and friends

Greet all your colleagues when you arrive before starting your duties

Always be punctual, wearing the correct uniform respecting the grooming standards

Be smiley, friendly and respectful with all our guests and your colleagues

Always ensure to provide the full LPM experience to all our guests

Seize every opportunity to explain the LPM concept and signatures dishes/drinks to new guests

Seize every opportunity to develop your own skills/knowledge and share it with others

Create a positive and open-minded environment for all

Support and help your colleagues, always work as a team

Stay honest, authentic and always seek to go to the extra mile

Embrace and respect all cultural differences

Job Responsibilities 2

COMMUNICATION

• To attend bi-daily team briefing actively.
• To efficiently communicate and report to relevant supervisors and co-workers in a transparent way.

GUEST RELATIONS

• To recognize guests preferences and anticipate them.
•  To handle all guests complaints in a friendly and effective way, if escalated, to report to upper management.

OPERATIONS

• To always act and perform accordingly to LPM standards.
• To greet all customers in a warm and friendly manner, welcome them in the restaurant and attend to their inquiries before escorting to the table.
• To ensure all telephone calls and emails are handled politely and efficiently, providing correct and accurate assistance which meets customer needs.
• Efficiently use reservation systems (take, confirm, amend, cancel reservations).
• To have a thorough knowledge of the menu, wine list, digestive and bar list of LPM.

Skills

Job Knowledge & Skills

Essential

• English – excellent oral and written
• Interpersonal skills
• Physiognomy
• Listening skills

Desirable

• Additional foreign language skills
• Basic computer skills (Word, Excel, Outlook)

Job Experience

Experience in the hospitality industry

Previous experience as hostess/events/cabin crew (airlines)/ luxury retail

Travelling/working abroad

Familiar with the local hospitality scene

Competencies

Accountability

Adminstrative Services L1

Collaboration

Guest Relations L1

Hosting and Reception L1

Leadership

Product and Service Knowledge L1

Quality

Reservation Management L1

Resilience

Education

High School Diploma in Hospitality or Hotel Management