• Provide welcoming ‘’first contact” with each costumer or groups of costumers and ensure they have an enjoyable experience
• Respond to golfers questions, requests and concerns
• Process requests and start players off tee according to schedule
• Acertaion safe period of time between starting golfers
• Check membership cards from club members and registerd guests
• Assistance and maintenance of golf clubs
• Interact with golfers in friendly, helpful manner.
• Responsible for informing players of course conditions and local rules
• Communicate with reception, keep up-to-date and accurate tee sheets. Also check for special instructions like no chipping on practice green etc.
• Track players and speed of play
• Keep track of rental sets
• Look for opportunities to take care of the course like repair a pitch mark or fill a divot
• Set up for lessons, prepare practice aid, clubs, etc
• Monitor water stations and cleanless of the course
• Maintain an adequate supply of scorecards, penmcils, tees, ball markers etc
• Any additional tasks assigned by the Manager and/or supervisor
• Trains outside service associates for opening/closing procedures and other ECGC Golf standards.
• Oversees all outside service personnel to ensure all policies and procedures are upheld.
• Works with the Event Coordinator and Golf Operations Manager to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
• Supervises all tasks within the normal OS Attendants daily duties as required.
• Ensure direct reports are supervising their teams effectively.
• Maintains accurate records of golfers renting clubs, service the customer.
• Golf Operations Supervisor will be required to produce and submit monthly management report with 5 working days of the period end.

Skills

Language Skills: May be required to read and comprehend simple instructions

Mathematical skills: May be required to add, subtract, multiply and divide in all units of measure

Flexibility

Positive attitude

Good communication

3 years relevant experience within hospitality or related industry