HIRING NOW | SAP SERVICE DELIVERY MANAGER | QATAR ONSITE

We are looking for an experienced SAP AMS Service Delivery Manager to lead offshore and multi-tower SAP managed services.

Location: Qatar – Onsite

Experience: 10+ Years

Notice Period: Immediate / Short Notice preferred

Must Have:

• 10+ years SAP AMS experience
• 5+ years managing offshore / multi-tower SAP teams
• End-to-end AMS Delivery Management
• ITIL | SLA & KPI Governance
• Incident / Problem / Change Management
• ServiceNow / SAP Cloud ALM
• Stakeholder & Escalation Management

Key Responsibilities:

• Own day-to-day onshore and offshore service delivery across all SAP towers and act as single offshore point of accountability to the client's DBS governance.
• Manage the offshore pad's structure, shift coverage and backup (primary/secondary) model.
• Track and report SLA/KPI performance; produce weekly/monthly service reports and lead service review governance.
• Drive incident triage quality, RCA closure for Sev1/Sev2 and problem management.
• Manage ticket demand vs. capacity, resource ramp-up/ramp-down and cross-skilling.
• Govern the minor-enhancement demand pipeline and allocation.
• Own knowledge management, transition/KT completion and continuous service improvement and automation targets.