Company Description Quintessentially is a leading global luxury lifestyle management group, delivering highly personalized concierge and brand experiences to discerning individuals, brands, and corporates. The company focuses on meticulous attention to detail, redefining excellence and setting new standards in premium lifestyle services. Its teams curate exclusive experiences and solutions that enhance every aspect of clients’ personal and professional lives. Quintessentially continues to pioneer and shape the future of luxury concierge services worldwide, offering a dynamic and service-driven environment for team members. Role Description The Bilingual Customer Care Representative (Arabic & English) – Qatar is a full-time, on-site role based in Doha, Qatar. The representative will respond to client inquiries via phone, email, messaging platforms, and in person, providing high-quality support and guidance in both Arabic and English. Day-to-day tasks include handling requests for reservations, travel arrangements, events, and lifestyle services, ensuring timely and accurate follow-up. The role involves maintaining detailed records of client interactions, coordinating with internal teams and external partners, and proactively anticipating client needs. The representative will support service improvement by sharing client feedback and adhering to Quintessentially’s standards of confidentiality, professionalism, and luxury service. Qualifications Strong bilingual communication skills in Arabic and English, with clear, professional spoken and written abilities. Customer service and client relationship skills, including active listening, empathy, and problem-solving. Organization and time management capabilities, with attention to detail and the ability to handle multiple requests simultaneously. Proficiency with common office and communication tools (e.g., email, CRM systems, messaging platforms, MS Office). Experience in hospitality, luxury retail, travel, or concierge services is highly beneficial. Ability to work on-site in Doha, Qatar, including occasional evenings or weekends based on client needs. Demonstrated integrity, discretion, and respect for diverse cultures and backgrounds. Relevant diploma or degree in business, hospitality, communications, or a related field preferred.