Responsibilities

Organize and oversee the various outlets. Ensure quality of food, beverage, service and ambiance. Maintain proper staffing and timeliness of various outlets.

• Operate within Forbes 5-star standards and hold team accountable to these standards on a daily basis.
• Display a congenial appearance and is well groomed at all times.
• Assisting the department manager in development, implementation and maintenance of outlet service standards.
• Training both group and in one on ones to stress service standards, safety, and product knowledge
• Coordinates all service staff for all meal periods in the outlets during the shift
• Monitor set up and maintenance of department to ensure all side work is complete.
• Perform all other administrative functions required and communicate information to the department manager as needed.
• Work in safe manner at all times and follow all safety procedures as outlined in your Standards of Conduct and Loss Prevention Manual
• Knowledge of the food and beverage menus offered in the outlets
• Must be able to correctly ID guests when ordering alcohol either at tables or at the bar.
• To be able to conduct Safety awareness topics.
• Assist in organization of back of house storage areas, office, liquor rooms and beer coolers.

• Ability to prioritize workload.
• Organization skills and ability to adapt quickly to any given situation.
• 2-year experience in bar or high-volume restaurant in a similar restaurant/bar environment.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Strong Micros knowledge and experience
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• All of the above to be done fluently in English.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected