Job Summary

To ensure that all transactions are conducted in an error free manner and according to established procedures as well as provide high quality service within the branch.

Key Accountabilities

Teller Operations

Execute branch cash and other teller-related transactions and ensure compliance with the approved policies/ procedures and the applicable regulatory guidelines. Hand over the cash and balance the same at the end of the day so that the total cash held conforms to the general ledger. Submit teller end of day reports and ensure accuracy and completeness of processing. Highlight instances of excess/ short cash noted in accordance with the duly approved policy and procedures. Resolve teller transaction related customer complaints timely and effectively in order to ensure customer satisfaction at all times. Directly engage in the resolution of common recurring customer problems, referring to other internal stakeholders if deemed necessary, so that customer service levels are continually improved. Report to the Head Teller any customer problems along with suggestions related to problems resolution in order to keep them informed on the branch activities and seek assistance for unresolved issues.

Policies, Systems, Processes & Procedures

Follow all relevant functional policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Continuous Improvement

Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.

Policies, Systems, Processes & Procedures

Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.

Statements and Reports

Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.

Quality, Health, Safety, & Environment

Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.

Related Assignments

Perform other related duties or assignments as directed.

Other Accountabilities

Key Interactions

Internal

Compliance HROperations & ITOther consumer business segments Service Quality

External

Customers Various vendors and agencies

Competencies

Integrity/Ethics Interpersonal Skills Planning Quality Risk Management

Skills

Bilingual language skills in English and Arabic Communications Customer Service Personal Banking

Education

Diploma in Business or equivalent