JOB SUMMARY RKH Qitarat is currently seeking a Customer Experience Agent to join our team and drive service excellence across the Doha Metro and Lusail Tram networks. The role is responsible for delivering a high standard of customer service by providing proactive assistance, guidance, and information to passengers across stations, ticket offices, and customer service counters. The Customer Experience Agent will support revenue protection and security activities, assist Station Masters when required, and use mobile applications to manage customer feedback, lost and found items, maintenance and service faults, and cleaning interventions. The role also includes working across multiple stations and lines, supporting Gold Class and Customer Information Counters, Park and Ride facilities, and handling cash, ticket collection, and ticket replenishment activities.
Desired Candidate Profile
Candidates should have at least two years experience in a customer service environment, strong communication skills, a hands-on approach, and a strong focus on teamwork and customer experience.