Job Description

Roles & Responsibilities

We invite you to join the world of luxury hospitality at Raffles Doha as our new Butler.

At Raffles Hotels & Resorts, the Butler is the heart of the guest experience, delivering thoughtful, intuitive, and discreet service with exceptional attention to detail. As a trusted ambassador of the brand, the Butler creates memorable and personalized stays by anticipating guest preferences, ensuring seamless service delivery, and embodying the elegance, warmth, and legendary hospitality synonymous with Raffles.

Key Responsibilities:

• Deliver highly personalized and anticipatory service to all guests throughout their stay.
• Create memorable guest experiences through refined attention to detail and genuine care.
• Manage all Butler service operations efficiently, ensuring seamless arrival, stay, and departure experiences.
• Coordinate closely with Housekeeping, Front Office, Concierge, and Food & Beverage teams to exceed guest expectations.
• Maintain a strong understanding of guest preferences and proactively tailor services accordingly.
• Handle guest requests promptly, professionally, and discreetly at all times.
• Ensure suites and guest areas are impeccably prepared in line with Raffles luxury standards.
• Provide unpacking, packing, garment care, and in-room dining services with precision and elegance.
• Anticipate opportunities to enhance the guest journey through thoughtful recommendations and personalized touches.
• Uphold the highest standards of confidentiality, professionalism, and cultural sensitivity.
• Build meaningful relationships with guests to foster loyalty and repeat visits.
• Represent the Raffles brand with poise, sophistication, and exceptional service etiquette.
• Maintain detailed guest profiles and communicate relevant preferences to operational teams.
• Resolve guest concerns gracefully and efficiently, ensuring complete satisfaction.
• Ensure all interactions reflect the timeless heritage, charm, and gracious hospitality of Raffles.

Desired Candidate Profile

Previous experience in a luxury hospitality environment, preferably within Butler Service, Guest Relations, or Rooms Division operations.

Exceptional interpersonal and communication skills with a warm, gracious, and polished demeanor.

Strong passion for luxury service excellence and creating memorable guest experiences.

Demonstrated ability to anticipate guest needs and deliver highly personalized service.

Excellent attention to detail with strong organizational and multitasking abilities.

Ability to remain composed and professional in a fast-paced, high-pressure environment.

Strong problem-solving skills with a proactive and solution-oriented approach.

High level of discretion, confidentiality, and professionalism.

Well-groomed with impeccable personal presentation aligned with luxury hospitality standards.

Ability to work collaboratively across departments to ensure seamless guest experiences.

Flexible to work shifts, weekends, and public holidays as required by operational needs.

Proficiency in English required; additional languages are considered an asset.

Familiarity with luxury hotel systems and guest profile management platforms is preferred.

Strong cultural awareness and the ability to engage with an international clientele.

Embrace the Raffles brand promise and luxury in your role and in all your interactions.

Foster an inclusive environment where every individual feels valued and respected

Create an environment where colleagues are empowered, supported and recognized