Job description

Reporting structure

Reports To:

Fleet IT Team Lead

Direct Reportees:

None

Deliver technical expertise, service and support to Nakilat owned and managed vessels to meet the needs of the company for a safe and efficient operation. 

Key Accountabilities:

Fleet IT Support: 
   

• Provide e-mail and phone advice to vessels on all problems concerning onboard computer systems, hardware and software, analyzing specific problems and suggesting corrective actions.
• Provide solutions to Fleet and SHEQ divisions as per IMO and class of registry’s rules and regulations to meet charterers demand.
• Monitor fleet applications and relevant servers for seamless data transmission to and from the vessel and office.
• Provide technical support and liaise with service providers for radio communication equipment onboard.
• Provide technical support to vessels audio, video and entertainment system.
• Configure Interface among vessels IT network and engine vibrations systems as required by business requirements to obtain vessels best performance.
• Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software.
• Support the testing, configuration, purchase, supply and installation of replacement on board computer hardware and software to ensure safe and efficient vessel operation.
• Test single units of any third-party software destined for vessels to ensure successful integration into the existing on-board software prior to fleet-wide procurement.
• Ensure all vessels computers maintain current version of anti-virus software and supply upgrades of anti-virus software. Also, ensure all vessels computers are running licensed software and that there are no copyright infringements.
• Ensure the repairs are completed efficiently and cost-effectively taking into account the severity of the fault and the vessel’s voyage pattern when repairs are requiring a visit to the vessel.
• Prepare and present weekly update to the Fleet IT Team Lead regarding all relevant Fleet IT Tasks.
• Ensure network connectivity inside vessels, that includes activating network points, and patch panels. Also, wireless connectivity of all provided SSIDs.
• Assist in administering the software program that links between data files from vessels and the office-based data processing programs.  Advice vessels on any data errors and suggest corrective actions

Technology Enhancement 

• Perform all activities related to Asset’s management such as registration, tagging, preventive maintenance, licenses and usage.
• Obtain various recommended patches for operating systems, databases, Softwares and apply them to all the systems on timely basis to ensure optimum performance.

Safety, Health, Environment, & Quality (SHEQ):

• Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

Policies, Systems, Processes & Procedures:

• Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.

Others: 

• Carry out any other duties as directed by the Fleet IT Team Lead.

Not Applicable

Qualifications: 

•    Bachelor’s degree in Computer Science, Computer Engineering or any related field  
•    Microsoft Certified Professional (MCP) certificate is a must
•    ITIL certificate is a must
•    Cisco Certified Network Associate (CCNA) certificate is preferred 

Experience: 
•    5 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills:
•    Knowledge of Windows, MAC, Linux, Microsoft products and different antivirus software 
•    Knowledge of marine radio, navigation & satellite communication system, marine navigation & cargo engineering system 
•    Basic project management skills (follow-up, documentation, updating tasks)